Reference

What Governs Your Account and Use

These terms set out how your 15kbet account operates, what we expect from you, and what you can expect from us — covering wallet transactions through DANA, OVO, and GoPay, account access, and content availability depending on local law and eligible regions in Indonesia.

Account TermsWallet Use: DANA, OVO, GoPayContent Eligibility by RegionData & PrivacyContact & Dispute Path
15kbet What Governs Your Account and Use
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle your account data with a clear retention policy and give you direct ways to request changes or deletion. Account security uses OTP verification on login, and wallet actions through DANA, OVO, or GoPay require PIN confirmation on your end before any transaction processes.

Data Retention

We keep account and transaction records only as long as required by applicable policy. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use session cookies to keep your lobby state between pages and analytics cookies to understand how the account flow works. You can adjust cookie preferences in your browser settings.

Account Security

Login requires OTP verification sent to your registered number. Any wallet change — switching from OVO to DANA, for example — triggers a secondary verification step before it takes effect.

Change Requests

To update personal details, request data deletion, or flag a policy concern, open a support ticket and select the 'Account & Legal' category. Our team responds and logs every request.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If something in our terms is unclear, or you need to raise a concern about how your account or data has been handled, our support team is here to help. Reach out through any of the channels below and reference your account ID so we can pull up the relevant policy history quickly.

Team online

Live Chat

Start a chat session directly from your account dashboard. Quote your account ID and the section of the policy you want to discuss for the fastest response.

Email Support

Send your legal or policy query to our support address. Include your registered wallet — DANA, OVO, or GoPay — so our team can locate your account without delay.

Account Help Centre

The Help Centre lists policy FAQs, term version history, and the steps to submit a formal dispute or data request from your account settings page.

What You're Asking About Our Legal Terms

Real questions we get about account terms, data rights, and how policy applies to wallet use in Indonesia. If yours isn't here, reach out via live chat or email.

Yes. Any account transaction — including those processed through DANA, OVO, or GoPay — is covered by the same terms. The wallet you use does not change your rights or obligations under the policy.

Access depends on local law and your eligible region. Where local law permits, your account gives you access to the available lobby, markets, and wallet options. We do not override regional restrictions.

Open a support ticket, select 'Account & Legal', and ask for a data summary. Include your registered account ID and the wallet linked to your account — DANA, OVO, or GoPay — so we can locate your records.

We notify you of material changes through your account. Continuing to use your account after the update date means you accept the revised terms. Previous versions are archived and available on request.

Contact support via live chat or email with your account ID and transaction reference. Our team logs every dispute and responds with the applicable policy clause and next steps in the resolution process.

Yes. Submit a deletion request through the 'Account & Legal' support category. We'll confirm what data can be removed under current retention requirements and process the request within the applicable timeframe.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.